We gladly accept returns within 21 days of purchase - visit our Returns Center. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale and ‘Final Sale’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org and we’ll be happy to help you. During the holiday season, we offer an additional 14 days to return or exchange items purchased from December 1st - January 1.
Shipping is non-refundable. Return shipping is deducted from your order total. Exchanges for U.S.-based orders are free. For orders made outside of the U.S. please see our 'International Returns' below.
How do I start a Return or Exchange?
To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.
Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.
Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Where can I find my shipping label?
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
What should I do if I receive the wrong item in my order?After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
Please e-mail email@example.com to initiate a return and mail your order back via a trackable shipping method with your packing slip to:
Pyne and Smith Clothier
26941 Cabot Road #133, Laguna Hills, California 92653
Please note that we cannot issue a refund for an undelivered/lost dress.