FAQ

Why buy a Pyne & Smith Garment?

We live in a fast paced world, but the comfort, simplicity and purity of our dresses will inspire you to slow down a little and feel perfectly comfortable doing so.
Our linen garments & our custom colors are designed by owner, Joanna. We have two launches a year - one in March for Spring/Summer, one in September for Autumn/Winter. 
Every linen garment is made ethically in Los Angeles, California. Our linen garments are sustainably crafted in small batches with 100% pre-shrunk European flax Linen.
We use Corozo nut buttons (also a natural, sustainable material) that are fully functional. Oh, Pockets? Every Pyne & Smith dress has pockets! 
We care about our planet and our carbon footprint. In addition to using 100% recycled mailers for our packaging, we send our Linen scraps to our local textile recycling center, where they are repurposed into car and airplane seat covers. 

- Linen is wonderfully cooling in the heat, but it is equally as versatile for cool weather, and will keep you warm in the winter when you layer it. 
- Linen is hypo-allergenic and highly breathable, making it a wonderful fabric for people with allergies or chemical sensitivities.
- An environmentally friendly product, every part of the flax plant can be used to make a product. The stem fibers and seeds can be made into linen textiles, paper, animal feed, linseed oil, varnish and bio-materials.
- Linen is biodegradable, it can start to degrade in a few weeks when buried in soil and their molecules reabsorb into the earth in a matter of years, rather than centuries, and with no microfiber pollution particles that impact the environment.
- Linen requires less water and chemicals to grow and cultivate (like wayyy less water, it uses 3% of the water that cotton uses.)
- The flax plant not only grows well in poor soil, but it actually enriches the soil that it is grown in.
- Linen fabric is 30% stronger than cotton, and it actually improves with age, each wash will make your linen softer.

Linen is made from the Flax plant. Flax plants are harvested and prepared for weaving by going through a laborious, time consuming process of drying, threshing and retting. When the finished material is ready to be spun into yarn, it resembles bunches of long, blond hair. Hence the term “flaxen” for light haired folk. The flax material is then spun into thread and dyed to the colors that we specify in our own custom fabric designs and woven into the finished 100% linen that we use for our dresses. Linen has a beautifully crumply texture and buttery soft feel.

Returns are accepted for tagged, unworn, undamaged items in like new, original condition, provided we receive notification within 14 days of the delivery of your order. Shipping costs are non-refundable and any returns should be sent back via tracked mail service. Please visit our Returns page for more info.

LINEN: All Pyne & Smith linen garments come to you pre-washed. Machine or hand wash in warm water. Dry by laying flat or tumble dry on low heat. Please do not bleach the linen.

WOOL: When you do need to wash your wool garment, hand wash in cold water with a wool friendly detergent (make sure it’s wool friendly) and rinse with cold water. Dry by rolling it up in a towel to squeeze out the excess water. To dry, lay flat on a clean towel.

STAINS - most stains will come out with dish soap and cool water. Firstly, moisten the stain with cool water, then gently rub a small amount of soap into the stain, rinse with cold water, and repeat a few times if needed. Try not to vigorously scrub the stain - doing it multiple times very gently is the best care for linen.

BUTTONS - do not use oxygenated detergents that contain hydrogen peroxide (such as Oxyclean or Vanish) on the buttons, and try to avoid soaking buttons for extended periods.

IRONING - we love the beautiful, crumply look that makes linen so unique! If you do need to iron your garments, it helps to iron the garment while it is still moist. Do not iron to a crease.

SLUBS - when the flax is made into yarn it can develop little nubs or 'slubs'. The slubs are not a defect in the fabric, but just a part of the character of the Linen. Sometimes the slubs will fall off, but it’s best to leave them on there, do not cut them off as this can form a hole. If it does bother you, you can use needle to push the slub into the inside of the dress.

All Pyne & Smith garments are sustainably small batch made. Our sizes can sell out! It's worth signing up for our newsletter to be notified about re-stocks, sales and other special events.

Yes, we have gift cards in our shop! Search 'Gift Card' in our search area.